-Check if your internet is stable

-Update Zoom

-Uninstall and reinstall Zoom

-Clear Zoom cache and cookies from the settings

-Restart your device or browser

-If you forgot your password, reset it.

-Use another sign in method. You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign in from another device of the same type, you will be logged out automatically on the first device.

-Try changing your connection from WiFi to data or vice versa if on a phone; for a computer, use a wired connection if possible or move closer to your local connection.

-If someone else is using your WiFi, they are consuming your resources and interfering with your connection. Ask members of your household to keep the internet clear for your cello lessons.

-Adjust Zoom settings: ensure “HD” and “Touch up my appearance” are turned off/unchecked as they consume your resources, too.

*Use headphones or earbuds

*Move your output device away from your input device (this is usually the issue with laptops/iPads with built in microphones near the speakers)

Potential problems:

1). Participants can hear each other when they speak but cannot hear instruments being played.

2). Quiet, high-frequency, or low-frequency sounds cannot be heard.

3). While screen sharing, background audio is lost or distorted.

Possible solutions:

1). Disable controls related to maxxAudio, Bang & Olufsen, LG Smart Assistant, or any similar software on your computer, or uninstall these programs. They enable some for of noise suppression automatically. After making adjustments, restart the computer.

2). Update your audio drivers.

3). Disable any audio enhancements on your computer.

Try the following solutions:

Check if the microphone, speakers, or headphones are plugged in and not muted.

Unplug the device, then plug it back in (I’ve bet you’ve never heard that before}!

If it’s a bluetooth device, ensure that it is turned on and connected properly.

Check to make sure no other application or program on your device is attempting to use your microphone.

Test your audio to ensure that it is working within Zoom prior to your scheduled call.

Make sure your privacy settings aren’t interfering with Zoom’s permission to use your microphone.

The same goes for anti-virus software. Check these settings to ensure your anti-virus isn’t blocking Zoom from using your mic.

Check for audio driver and operating system for updates. If there aren’t any, you could try an uninstall/reinstall for a hard reset.

Check to make sure you’re running the latest version of Zoom.

Clear your cache and cookies from the settings.

Restart your browser or device.

Uninstall and reinstall Zoom.

1). Check camera permissions.
>If you’re using windows, go to the settings app and choose Privacy and Security, then Camera. Make sure “Let apps access your camera” and “Let desktop apps access your camera” and enabled.
>If you’re on a mac, open System Preferences > Security & Privacy > Privacy tab. Click the lock icon at the bottom to unlock the page. Then, click Camera on the left and make Zoom is enabled with a check mark.
>On an iPhone, start the Settings app and tap Privacy & Security. Tap Camera and ensure Zoom is turned on by swiping the button to the right.
>On Android, start the Settings app and tap Apps > See all apps > Zoom > Permissions > Camera…enable it by choosing either “Allow only while using the app” or “Ask every time”.

2). Restart the device

3). Update the Zoom app

4). Update your device’s operating system (don’t ignore software updates!)